Guardian Carers Feature on BBC News London

Background checking your home carer: What do we check

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Background checks are essential in ensuring that the home carer who will work in your home is safe, secure and reliable. Here at Guardian Carers, we carry out extensive background checks on all our carers to ensure your peace of mind, safety and security.

Our consultants are experts in the field of domestic placements. When conducting background checks on home carers, they will arrange face to face or video interviews, they will check personal documents, they will check references, certificates and also, ensure that the home carers have clean enhanced DBS checks.

How do we do our background checks?

During our years of placing carers, companions and housekeepers into our clients’ homes, we have perfected our background checks. We are firm believers in learning and we always adjust and improve our methods along the way. Our expert consultants’ background checks are part of the reason why we are one of the top care agencies in the country.

Our background checks consist of first interviewing the candidates. Based on the job description provided by yourself, your personal consultant will research the most suitable home carers for the role.

Once they have found home carers that match your criteria, they will set up interviews with them. Our consultants will usually set up a face to face interviews with eligible home carers, but due to the Covid-19 pandemic, these interviews have been moved to Zoom.

Our consultants will only interview home carers which have a minimum of 2 years of professional home care experience. This is our promise to you. During the interview, they will go through the home carer’s skills and qualifications relating to the role and have an extensive conversation about their experience in the care field.

More than this, our consultants also make sure to check any certificates or diplomas which are relevant for the role. They also ensure that the home carer has a clean enhanced DBS check. If the home carer does not already have a DBS check which is in date, the consultant will support them in applying for one.

The final background check that our consultants will complete is the verification of references. They will request contact details from two previous employers whom they will telephone and ask questions regarding the home carer’s performance, the tasks they were in charge of and the personality, among other things.

How can you hire a home carer with us?

How can you hire a home carer with us? The process is as simple as can be. You or the person in charge of the care arrangements will have an initial conversation with one of our expert care consultants.

During this consultation, you will talk about what type of home carer you are looking for, who they will be required to look after and what conditions or special requirements the care receiver has, when you would like the home carer to start and how long you would like them to work, the tasks you require of them and what your expectations are of a home carer, among many other things. A detailed description will allow our consultants to find you or your loved one a home carer that you will adore.

As soon as all the details have been laid out, your personal consultant will be able to start the search for a home carer. They will advertise your role and look for home carers based on your job description and then conduct background checks for you. After the home carers have been background checked, you will receive their profiles containing information about their experience and references provided by previous employers.

After you make a clear selection of your favourite home carers, you will be offered the chance to interview them too. Depending on your preferences, you can interview them face to face, via video link or through a telephone interview.

After you have conducted all your interviews and you know who you would like to hire, your personal consultant will support you and your new home carer with the hiring process.

What support will you receive from Guardian Carers?

As soon as you have made your final decision and you are ready to hire, your personal consultant will provide you with sample contracts which you can make use of. If you are hiring your home carer on a permanent basis, you will benefit from using our payroll service free of charge for the first 6 months.

You will also benefit from a 6-month replacement guarantee. This means that if something doesn’t go according to plan and you think your home carer does not work for you or your loved one’s needs, we will restart the recruitment process and find you a replacement home carer free of charge.

You should know that the likelihood of having to ask for a replacement is extremely slim. Our background checks are designed in such a way that we can find you the most suitable home carer who can care for you or your loved one for as long as you need them to.

Your personal consultant will be only one phone call away, shall you need to contact them after you have hired. They will keep in touch with you and your home carer, even after they have settled into your home. They will keep in touch with you and your home carer to see how things are going, to offer their support and answer any questions if that is needed. Our consultants maintain close relationships with both clients and home carers for years after they have been placed.

Here at Guardian Carers, we provide a wide range of care, companionship and housekeeping services for clients all over the UK and internationally. If you would like to know more about our premium care services or discuss with a specialist care consultant how we can help you find the best home carer for you or a loved one, you can make an enquiry or simply call 0207 183 1395.

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