Step 1

The initial consultation

During your initial consultation with us a specialist care consultant will find out all your needs and requirements, such as:

• The type of care needed
• The length of time the carer/housekeeper is required for
• The responsibilities of the carer/housekeeper
• Any conditions or disabilities the car recipient has
• Any other special requirements

Step 2

The search for a carer/housekeeper

After you register with us we will be able to access our candidate database and proceed with the search.

Your personal consultant will also recruit local carers, specifically for the role, ensuring that they have the desired experience and skills.

They will interview the carers, check their qualifications and experience, verify their references verbally and perform an enhanced DBS check (Police check).

Step 3

The candidate interviews

Your personal consultant will send you a tailored selection of candidate profiles to choose from. You will get the unique chance to interview the candidates yourself, either face to face or via video call.

Having the choice to conduct your own interviews is yet another verification point which ensures our candidates will be the perfect match for you. Our 5% replacement rate attests to this.

Step 4

The confirmation of employment

After concluding the interviews and picking the candidate you love the most, we will confirm the employment between yourself and the carer/housekeeper.

Your personal consultant will then send you sample contracts. If necessary, our payroll department will assist with setting up the employment.

After confirming the employment, the agency fee will be due. With us, you only need to pay a one-off fee.

For live-in positions, we charge a one-off fee of 18% of the carer’s net annual salary.

For live-out positions under 20 hours, we charge 18% of the carer’s net annual salary, while for over 20 hours we charge 16% of the carer’s net annual salary.

For temporary positions, the weekly fee is determined upon enquiry.

With us, you get a 6-month replacement guarantee for positions over 25 hours/week and 3-month replacement guarantee for less than 25 hours/week.

A free 6-month payroll service is also included with all permanent positions.